Technical Support: Frequently Asked Questions
These pages are devoted to helping solve common problems that you may encounter. Consider using the Search feature to help you find a topic quickly. Please note that these pages are devoted only to Sterling Editions. For assistance with other products, you should visit the main Laureate Learning Systems Web site.
Begin by selecting the area or section of the software where you are experiencing a problem:
- Installing the Software
- Starting the Program
- Log In Screen, Setting up Educators and Students
- Changing or Adding Student Information
- Program Settings
- The Report Writer
- The Desk
- Training Sessions
- Activities
- Closing the Program
- Multiple
Users (Mac OS 9)
- Miscellaneous Questions
If you are unable to find a solution to your technical problem, please don't hesitate to call us at:
800-562-6801 (Toll free in the US and Canada)
or 802-655-4755
Monday - Friday between 8:00 AM and 5:00 PM EST.
Or via e-Mail:
Macintosh Tech Support: tech-sterling-mac at laureatelearning dot com
Windows Tech Support: tech-sterling-win at laureatelearning dot com
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