Starting the Program

Q: I am getting a type 11 Error when trying to run the Sterling Software on my Macintosh computer. What does this mean?

A: Type 11 Errors are general in nature. Usually it is a hardware error. What is probably happening is that you are trying to run the Sterling software on an older Mac. The system requirements for the Sterling Software are a PowerMac G3, or later with a 300Mhz processor and 64MB of free system memory. If you check your Apple System Profiler, you should be able to get this information. If that does not help you, please check the documentation that came with your computer.

Q: When I attempt to use a Sterling program on my Windows 95 computer, I get an error that reads: "This application cannot start as it cannot create needed files. There may not be enough free disk space." How can I fix this?

A: The latest version of Sterling v2.0.3 does not support the Windows 95 operating system. Windows 95 users may download the following patch to allow them to use Sterling v2.0.3.

If you have a specific question about Sterling Edition Software, or if you need technical support, please contact us at:

Macintosh Users: tech-sterling-mac@laureatelearning.com
Windows Users: tech-sterling-win@laureatelearning.com

Laureate Learning Systems, Inc.
110 East Spring Street
Winooski, VT 05404-1898

800-562-6801 (Toll free in the US and Canada)
or 802-655-4755
Monday - Friday between 8:00 AM and 5:00 PM EST.

Fax: 802-655-4757